Returns & Refunds
Shop with confidence. If you're not 100% happy, we make returns easy.
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14-Day Returns
Return any item within 14 days of delivery for any reason.
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Full Refund
Get your money back to M-Pesa or card within 24 hours of us receiving the return.
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Free Exchange
Swap for a different size, colour, or product at no extra cost.
How to Return an Item
1
Contact Us First
WhatsApp or email us within 14 days. Tell us your order number and reason.
2
We Arrange Pickup
We'll send a rider to collect the item at no cost to you.
3
Inspection
We inspect the item within 2 hours of receiving it.
4
Refund or Exchange
Refund to M-Pesa within 24 hours, or we dispatch your replacement immediately.
⚠️ Non-Returnable Items
- ·Perishable food items after delivery
- ·Opened personal care / beauty products
- ·Digital products or gift cards
- ·Items damaged by misuse (not manufacturer defect)